Quality Guarantee & Product(ion) Inspection

At Promo Vista, we uphold the highest quality standards to ensure that every product meets customer expectations. We achieve this through rigorous inspection processes, compliance with international standards, and a commitment to transparency in our quality control measures.

Inspection Process

We conduct random sample inspections following ANSI/ASQ Z1.4-2008 (AQL) standards to determine acceptable quality levels. Our inspections are carried out according to international best practices, ensuring that products meet predefined quality benchmarks. (Learn more about AQL sampling: AQL Table Guide.)

• The inspection level depends on the product's value, ensuring cost-effective and appropriate quality control.
• We perform inspections at two critical stages:
  • Sample Inspection – Ensuring the initial production meets quality requirements.
  • Pre-Shipment Inspection – Verifying that the final batch meets the agreed specifications before dispatch.

Compliance & Certifications

On request, we work exclusively with certified manufacturers and conduct additional inspections to verify compliance with maintained certifications. While we do our best to ensure our manufacturers adhere to quality and ethical standards, specific certifications must be explicitly requested by the client.

We support compliance with the following standards:

✅ Quality & Environmental Standards

• ISO 9001 – Quality Management System (QMS)
• ISO 14001 – Environmental Management System (EMS)

✅ Chemical & Safety Compliance

• REACH Compliance – Ensures restricted chemicals are not used (mandatory for EU market).
• RoHS (Restriction of Hazardous Substances) – Ensures electronics & components are free from hazardous substances.

✅ Social & Ethical Compliance

• BSCI (Business Social Compliance Initiative) – Ethical labor & working conditions.
• Sedex (SMETA Audit) – Supply chain ethical audits.

✅ Product-Specific Standards

• CE Marking – Required for electronics & toys sold in the EU.
• FSC (Forest Stewardship Council) – Certification for responsibly sourced paper & wood products.
• OEKO-TEX Standard 100 – Ensures textiles are free from harmful substances.

Note: We cannot guarantee compliance unless the client specifically requests these certifications as a requirement.

Guarantee Terms & Customer Assurance

We stand behind our quality control process and provide a 1-year replacement guarantee for defective products.

• If an issue is found during inspection, we replace the product until 100% quality is achieved.
• Full inspection reports from our third-party partners are shared with clients after each inspection.
• Additional quality checks are available upon request for a fee.